In order to ensure that we are providing you with excellent service and to continue to enhance our services, please fill out and submit the survey below. Your confidential responses will also be used to help our leadership team determine what services to offer our clients and their pets. One participant will win a $150 gift certificate to the Shadowbrook Restaurant. One survey per person, per visit. Drawing will be held on June 1, 2009. Winner will be notified via email.
Thank you for taking the time to provide us with this valuable feedback. Best regards, the Santa Cruz Veterinary Hospital team.
1. Which part of our practice did you visit? General practice (wellness care) Specialty referral practice Emergency practice
2. How were you referred to our office? Friend (what friend, who should we thank? ) Sign / Driving by Yellow pages Internet Referring veterinarian (who)
3. Our waiting room was: Neat and clean Uncomfortable Disorderly Needed odor control Odor free Child friendly
4. When you telephoned: The call was answered promptly There was a long wait to answer Trouble getting through Placed on hold too long
5. My phone conversation was: Courteous Hurried Impolite Informative Preoccupied I did not phone
6. Our Client Service Representatives: Were warm and cheerful Were cold and unfriendly Gave their undivided attention Seemed indifferent Were knowledgeable about products and services
7. Our Technician: Greeted me warmly Was gentle with my pet Was knowledgeable Was a poor communicator
8. The Veterinarian: Washed their hands Introduced themselves with a warm greeting Listened well to my pet's symptoms Didn't seem interested in what I had to say Seemed in a hurry Described the diagnosis and treatment well Left me confused about how to treat my pet
9. The Veterinarian was: Professional in manner/appearance Acceptable in manner/appearance Inferior in manner/appearance Good at comforting me and my pet Knowledgeable about veterinary medicine Insensitive in use of people skills
10. Was your waiting time reasonable? Yes No. Explain why:
11. Did you understand the fees? Yes No. Explain why:
12. Did you feel that the fees were reasonable? Yes No. Explain why:
13. Why did you choose this hospital?
14. If you were the practice manager, what suggestions would you have for improving the office, staff or procedures?
